Shipping and Delivery Policy
Company: Caldor Heat & Engineering S.R.L.
VAT Code: RO52062049
Trade Registry Number: J2025047215002
Registered Address: Strada Crizantemei nr. 43, Hala C1/1, CP 070000, Buftea, Ilfov, Romania
1. Introduction
This Shipping and Delivery Policy governs the transport, delivery, insurance, risk allocation, and related responsibilities for products supplied by Caldor Heat & Engineering S.R.L.
This policy applies to orders placed through the following official websites:
and to orders confirmed by email, quotation, proforma invoice, invoice, written message, or any other written commercial agreement.
This policy is intended to protect customer rights while ensuring compliance with applicable Romanian and European Union legislation.
This policy applies from 01.01.2025, unless another written agreement is expressly accepted by Caldor Heat & Engineering S.R.L.
This policy is established in accordance with, but not limited to:
Romanian Civil Code, Law no. 287/2009
O.U.G. no. 34/2014 regarding consumer rights in contracts concluded with professionals
Regulation (EU) No 1215/2012
Regulation (EC) No 593/2008, Rome I
Directive 2011/83/EU on consumer rights
Incoterms® 2020 principles, where expressly agreed in writing
For the purposes of this policy, Caldor Heat & Engineering S.R.L. is referred to as the Seller, and the customer, client, recipient, or person placing the order is referred to as the Buyer.
2. Transport Organized by Caldor Heat & Engineering S.R.L.
When transport is organized by Caldor Heat & Engineering S.R.L., the Seller will arrange shipment through a courier, transport company, logistics provider, or carrier selected by the Seller.
Caldor Heat & Engineering S.R.L. does not ship products without transport insurance when the shipment is organized by the Seller.
All shipments organized by Caldor Heat & Engineering S.R.L. are sent through insured transport, subject to the insurance conditions, limits, exclusions, and claim procedures of the selected courier, transport company, logistics provider, or insurance provider.
Uninsured transport is not accepted when the Buyer requests Caldor Heat & Engineering S.R.L. to organize the transport.
This measure is applied in order to protect the goods against loss, theft, or damage during transit, subject to the terms, limits, exclusions, and procedures of the selected carrier or insurance provider.
The Buyer understands that transport insurance does not automatically guarantee full compensation in all situations. Any compensation depends on the carrier’s terms, declared value, packaging condition, transport documents, inspection procedure, claim deadlines, photographs, damage report, and the final decision of the carrier or insurance provider.
3. Mandatory Insured Transport and Carrier Procedure
For shipments organized by Caldor Heat & Engineering S.R.L., uninsured transport is not accepted.
After the goods are handed over to the courier, transport company, or logistics provider, the actual delivery time depends on the carrier’s operational process, route, workload, customs procedures, internal controls, and delivery schedule.
Caldor Heat & Engineering S.R.L. shall make reasonable efforts to assist the Buyer in case of delay, loss, damage, blocked shipment, missing package, or transport incident.
However, once the goods have been handed over to the carrier, any investigation, confirmation, compensation, refund, replacement, or insurance settlement shall follow the official procedure and deadlines of the courier, transport company, logistics provider, or insurance provider.
In case of delay, loss, damage, or missing shipment, the Buyer acknowledges that Caldor Heat & Engineering S.R.L. must wait for the official investigation, response, and resolution issued by the carrier or insurance provider before any final decision regarding compensation, replacement, refund, or other remedy can be made.
The Seller is not required to issue an immediate refund, immediate replacement, or immediate compensation before the carrier or insurance provider completes its official investigation, except where mandatory consumer protection law provides otherwise.
Delivery delays, blocked shipments, lost parcels, or transport investigations shall be handled according to the official procedures and deadlines of the carrier or insurance provider. Caldor Heat & Engineering S.R.L. shall assist the Buyer during this process but cannot override, shorten, replace, or accelerate the carrier’s official investigation period.
This clause does not limit any mandatory rights granted to Consumers under Romanian or European Union law.
4. Cost Allocation for Transport and Insurance
Unless otherwise agreed in writing, all transport and insurance costs are borne by the Buyer.
If the transport cost is initially supported by Caldor Heat & Engineering S.R.L., or if no special agreement exists, the transport and insurance costs may be invoiced to the Buyer.
If the transport cost is paid directly by the recipient to the transport company, the Buyer is responsible for verifying the transport cost, insurance cost, carrier terms, and delivery conditions before accepting the transport.
By requesting transport organization by Caldor Heat & Engineering S.R.L., the Buyer accepts:
the carrier selected by the Seller
insured transport conditions
the corresponding transport and insurance costs
the delivery conditions of the selected carrier
the carrier’s claim procedure in case of transport damage, delay, loss, or missing shipment
This acceptance does not limit any mandatory consumer rights provided by Romanian or European Union law.
5. Delivery Address and Delivery Limits
The Buyer is responsible for providing a complete, correct, and accessible delivery address.
Courier delivery is made only to the address indicated by the Buyer and, unless otherwise agreed in writing, only to the building entrance or to the delivery point accessible to the courier or transport company.
Products are not delivered inside residential, commercial, industrial, restricted-access, upper-floor, or special-access premises unless such service is expressly agreed in writing and accepted by the carrier.
The Buyer is responsible for ensuring that the delivery address is accessible for the carrier and that a person is available to receive the goods.
If delivery fails due to incorrect address, missing contact details, refusal of receipt, unavailable recipient, restricted access, customs issues, or other circumstances attributable to the Buyer, any additional transport, storage, redelivery, return, or handling costs shall be borne by the Buyer.
6. Transfer of Risk for Consumer Orders
For Consumer orders where Caldor Heat & Engineering S.R.L. organizes delivery, the risk of loss or damage to the goods is transferred to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the goods.
If the Consumer chooses a carrier independently and that carrier was not offered by Caldor Heat & Engineering S.R.L., the risk is transferred to the Consumer when the goods are handed over to the carrier chosen by the Consumer, without prejudice to the Consumer’s rights against that carrier.
This clause applies in accordance with the mandatory rules on transfer of risk provided by Romanian and European Union consumer protection legislation.
7. Transfer of Risk for B2B / Professional Orders
For B2B orders, professional orders, industrial orders, reseller orders, custom-made products, and orders placed by legal entities, the risk of loss, theft, delay, or damage is transferred according to the agreed delivery condition, quotation, invoice, proforma invoice, written agreement, or applicable Incoterms® rule, where expressly agreed in writing.
If no specific delivery condition is agreed in writing, and the transport is organized by the Buyer, the risk transfers to the Buyer when the goods are handed over to the carrier designated by the Buyer.
If transport is organized by Caldor Heat & Engineering S.R.L., the risk and liability shall be interpreted according to the agreed transport conditions, carrier terms, insurance terms, and applicable law.
8. Transport Organized by the Buyer
The Buyer may choose to organize transport independently using a carrier of their choice.
In this case, the Buyer is fully responsible for:
selecting the carrier
checking whether transport insurance exists
paying the transport cost
paying any insurance cost
providing pickup instructions
ensuring that the carrier collects the goods on time
ensuring that the carrier accepts the goods in proper condition
filing any transport claim directly with the carrier
handling loss, theft, damage, delay, deterioration, customs issues, or delivery failure occurring after handover to the carrier
When the Buyer organizes the transport independently, the responsibility of Caldor Heat & Engineering S.R.L. is limited to correctly preparing the goods, properly packaging the goods, and handing them over to the courier, transport company, logistics provider, or carrier designated by the Buyer.
After the goods are handed over to the carrier designated by the Buyer, the responsibility of Caldor Heat & Engineering S.R.L. ends, except for cases where mandatory law provides otherwise.
From the moment of handover to the Buyer’s designated carrier, all transport-related risks, tracking, insurance matters, damage reports, loss claims, compensation claims, delivery issues, official carrier procedures, and communication with the carrier are the sole responsibility of the Buyer.
Caldor Heat & Engineering S.R.L. shall not be held responsible in any way for delays, loss, damage, theft, deterioration, incorrect delivery, missing delivery, improper handling by the carrier, uninsured transport, customs delays, blocked shipments, or any other transport-related issue occurring after the goods have been handed over to the carrier designated by the Buyer.
No transport damage claim shall be accepted against Caldor Heat & Engineering S.R.L. in such cases, unless the damage is proven to have existed before handover to the carrier or resulted from the Seller’s own fault, clearly improper packaging, intentional misconduct, or gross negligence.
The Buyer is responsible for checking in advance all terms, insurance conditions, delivery procedures, damage claim deadlines, loss claim deadlines, and transport risks related to the carrier chosen by the Buyer.
This clause applies to the extent permitted by applicable Romanian and European Union law and does not limit mandatory consumer protection rights where such rights are applicable.
9. Packaging and Handover
Caldor Heat & Engineering S.R.L. shall prepare the goods for transport using packaging considered appropriate for the product type, size, weight, fragility, and normal transport conditions.
For fragile, heavy, oversized, industrial, custom-made, or high-value products, special packaging may be required and may be charged separately to the Buyer.
At the moment of handover to the carrier, the Seller may record photographs, package condition, labels, AWB/CMR documents, weight, number of packages, and other delivery evidence.
These records may be kept for contractual, commercial, technical, fiscal, and evidentiary purposes, in accordance with the Seller’s Terms and Conditions and Privacy Policy.
10. Buyer’s Obligation upon Delivery
The Buyer must inspect the package immediately upon delivery.
If visible damage, broken packaging, missing packages, wet packaging, crushed packaging, opened packaging, incorrect package count, or any delivery irregularity is observed, the Buyer must:
mention the damage or irregularity directly on the courier document, AWB, CMR, or delivery note
request a damage report from the courier or carrier
take clear photographs of the package before opening
take clear photographs of the product and packaging after opening
notify Caldor Heat & Engineering S.R.L. in writing without delay
keep the original packaging until the claim is resolved
If the Buyer accepts the package without remarks and without noting visible damage on the transport document, the transport claim may be rejected by the carrier or insurance provider.
Notification to Caldor Heat & Engineering S.R.L. must be sent to:
and should include:
order number
invoice number
AWB or transport document number
photographs of the package
photographs of the product
description of the damage or issue
delivery date and time
carrier name
copy of the delivery document or damage report, where available
11. Delays and Force Majeure
Caldor Heat & Engineering S.R.L. shall not be held liable for delays caused by:
courier or logistics providers
transport strikes
customs procedures
border controls
public holidays
weather conditions
accidents
road restrictions
incorrect delivery details provided by the Buyer
unavailable recipient
force majeure
events outside the Seller’s direct control
Delivery times communicated by Caldor Heat & Engineering S.R.L. are estimated unless expressly confirmed in writing as fixed and mandatory.
A delay caused by the carrier, customs authority, logistics provider, or force majeure shall not automatically create liability for the Seller, unless mandatory law provides otherwise.
Delivery delays, blocked shipments, lost parcels, or transport investigations shall be handled according to the official procedures and deadlines of the carrier or insurance provider. Caldor Heat & Engineering S.R.L. shall assist the Buyer during this process but cannot override, shorten, replace, or accelerate the carrier’s official investigation period.
12. Customs, Import Duties and International Shipments
For shipments outside Romania, and especially for shipments outside the European Union, the Buyer is responsible for all customs duties, import VAT, customs clearance fees, brokerage fees, local taxes, inspections, documentation requirements, and any other import-related costs.
Caldor Heat & Engineering S.R.L. is not responsible for customs delays, customs refusal, import restrictions, missing local authorizations, product classification disputes, or additional charges imposed by the authorities of the destination country.
The Buyer is responsible for verifying before ordering whether the product can be legally imported, used, installed, or resold in the destination country.
13. Limitation of Liability
Caldor Heat & Engineering S.R.L. shall not be held liable for:
transport incidents outside its direct control
damage caused by third-party carriers chosen by the Buyer
delays caused by logistics providers
customs delays
failed delivery caused by incorrect Buyer information
damage occurring after the goods are handed over to a carrier selected by the Buyer
loss or damage caused by improper handling by the carrier
indirect losses, loss of profit, production stoppage, machine downtime, or consequential damages caused by transport delays or incidents
This limitation applies only to the extent permitted by applicable Romanian and European Union law.
Nothing in this policy excludes or limits liability where such exclusion or limitation is not permitted by law, including cases of intentional misconduct, gross negligence, mandatory consumer rights, product safety obligations, or other mandatory legal liability.
14. Acceptance of this Policy
By placing an order on any official website operated by Caldor Heat & Engineering S.R.L., including:
or by confirming an order by email, quotation, proforma invoice, invoice, written message, or other written communication, the Buyer acknowledges and accepts this Shipping and Delivery Policy.
Claims such as “I did not see,” “I did not read,” or “I was not aware of this policy” do not constitute valid grounds for dispute and do not create liability for Caldor Heat & Engineering S.R.L., provided that this policy was made available to the Buyer before order confirmation and mandatory consumer information requirements were respected.
The latest version of this policy is available on the official company websites.
Caldor Heat & Engineering S.R.L. reserves the right to update, amend, or replace this Shipping and Delivery Policy at any time. The applicable version is the version valid at the time the order is placed, unless mandatory law provides otherwise.